We will refund the price a customer paid for the product (not including tax or shipping) for whatever reason within 35 days from the ship date of the original order.
Any return requests must be made by phone prior to the 35th day from the ship date.
Before returning a product the customer must first obtain a Return Merchandise Authorization number (R.M.A.#) issued by the Health Direct Customer Relations Department. To obtain a R.M.A.#, the customer must call the Customer Relations Department at 1-800-989-9531 (1-949-825-5370 for international customers) Monday - Friday, 7am to 5pm PST.
All returns must display the R.M.A.# on the outside of the returned package. All returns must include the actual product (either the empty product container, the partially used product and container or the unused product). All packages must be sent back with a Return Receipt or a signature required through the U.S. postal system, Fedex, or UPS. Health Direct is not responsible and will not issue a credit for any returned package lost in shipping and/or not received. The customer is responsible for all shipping costs in returning the product. If the product being returned was the result of an error on the part of Health Direct (wrong product shipped), then Health Direct will credit the customer for the cost of shipping.
Any item returned to Health Direct without an R.M.A.# or without the R.M.A.# clearly written on the outside of the returned package, will be refused and returned at the customer's expense.
Any calls for a return of used products after the 35th day will not be accepted.
Unused products in resalable condition and following all return policy requirements, may be returned after the 35th day with company approval. A $10.00 restocking fee will apply to all such returns.
The refund will include the purchase price and sales tax (if applicable).
The refund will not include shipping and handling.
The refund on an authorized return will be issued within five (5) business days of receipt of the authorized returned product at the Health Direct Offices. No refund will be issued, regardless of receipt, on any unauthorized return.
Once an order has been processed, it cannot be cancelled and may be returned only if in compliance with the Return Policy. Once an order has been shipped, shipping charges are non-refundable.
If a package is returned to Health Direct as undeliverable for any reason (except where by fault of the shipping carrier or Health Direct) the customer will be responsible for the additional shipping charges to reship the product.
If you have any questions, call us toll-free at 1-800-989-9531 Monday - Friday, 7am to 5pm PST.
