Return Policy and Guarantees

100% Satisfaction Guarantee

If you're not completely satisfied with your Health Direct purchase, simply call us on or before the 35th day after your order shipped and we'll process a return and refund your money (minus shipping and handling). The only thing we ask is that you let us know why you weren't satisfied, so we have an opportunity to better serve you in the future.

Return and Refund Process

To request a refund, please call us at 1-800-989-9531 on or before the 35th day after your order shipped.

One of our team will provide you with a Return Merchandise Authorization (RMA) number to keep track of your return. Carefully package the product you're returning and make sure the RMA number is clearly visible on the outside of the box (this will help us process your refund more quickly). After we receive the package we'll refund what you paid for your original order (minus shipping and handling) within five business days. If you'd like, we'll happily extend you product credit.

  • Un-Opened Products: These may be returned after the 35th day with Health Direct's approval per this policy. A $10.00 restocking fee may apply to all such returns.
  • Canceling Orders: Once an order has been shipped, it cannot be canceled. However, it may be returned in compliance with this return policy.

120% Money-Back Guarantee On Select Supplements

While all Health Direct supplements come with a 100% Satisfaction Guarantee, Nature's Optimal Nutrition and BeActive comes with an unprecedented 120% Money-Back Guarantees. If you're not completely satisfied with your experience with either of these supplements, we'll refund to you more than you paid for the following products.

  • BeActive
  • Nature's Optimal Nutrition Energize
  • Sculpt n' Cleanse
Here's how it works. Call us toll-free at 1-800-989-9531 and let us know that you'd like to claim your 120% Money-Back Guarantee. We'll ask you to send us a copy of your receipt and the empty bottle of product you'd like to return. We'll also give you an RMA number to put on the box. Once we receive both, we'll refund 120% of the purchase price of the product, plus $4.95 shipping & handling - it's that easy.

Here's the fine print. There's a limit of one 120% Money-Back Guarantee claim per household, per product. The 120% Money-Back Guarantee is only valid on purchases made from physical stores and not online ones.