Return Policy and Guarantees
100% Satisfaction Guarantee
If you're not completely satisfied with your Health Direct purchase, simply call us on or before the 35th day after your order shipped and we'll process a return and refund your money (minus shipping and handling). The only thing we ask is that you let us know why you weren't satisfied, so we have an opportunity to better serve you in the future.
Return and Refund Process
To request a refund, please call us at 1-800-989-9531 on or before the 35th day after your order shipped.
One of our team will provide you with a Return Merchandise Authorization (RMA) number to keep track of your return. Carefully package the product you're returning and make sure the RMA number is clearly visible on the outside of the box (this will help us process your refund more quickly). After we receive the package we'll refund what you paid for your original order (minus shipping and handling) within five business days. If you'd like, we'll happily extend you product credit.
120% Money-Back Guarantee On Select Supplements
While all Health Direct supplements come with a 100% Satisfaction Guarantee, Nature's Optimal Nutrition and BeActive comes with an unprecedented 120% Money-Back Guarantees. If you're not completely satisfied with your experience with either of these supplements, we'll refund to you more than you paid for the following products.
Here's the fine print. There's a limit of one 120% Money-Back Guarantee claim per household, per product. The 120% Money-Back Guarantee is only valid on purchases made from physical stores and not online ones.